About us:

For over three decades, Cirtec Medical has been a leading provider of vertically integrated solutions for complex Class II and III medical devices. We specialize in providing comprehensive solutions from design and development to manufacturing and finished device assembly. Our expertise spans active implants and neuromodulation, interventional cardiology, structural heart, minimally invasive surgical systems, smart orthopedics, and precision components.

Our dedicated teams prioritize growth, innovation, and collaboration. We actively seek opportunities for improvement to enhance our support for clients. If you embrace a growth mindset and thrive on challenge, you may be a perfect fit for our team!

JOB SUMMARY

This position is primarily responsible for supervising Customer Service department personnel while assisting Engineering and Sales in the functions of their department. This position will be responsible for reporting the on-time delivery metric and providing this information to senior management. Must be able to perform diverse, complex, analytical administrative duties and requires strong organizational and communication skills to the Engineering and Sales Departments. Will interface with key customers and sales representatives as related to incoming orders, RFQ’s, purchase order related requests/concerns. Manage a wide variety of confidential assignments and situations.

ESSENTIAL RESPONSIBILITIES

• Assist engineers in developing and maintaining project documentation.
• Sales plan to forecast control
• Organize large amounts of information into a meaningful, systematic format.
• Maintain the integrity of the documentation database as it pertains to Engineering, Sales, and Quality.
• Prioritize a variety of tasks with little or no supervision to meet deadlines.
• Manage, maintain, and analyze engineering documents.
• Coordinate changes to engineering documents and quality records through the ECO system including distribution/retrieval, obsolescence, verification of compliance with policies and procedures and manufacturing database information entry.
• Custodian of electronic files within the Made2Manage system as it pertains to Engineering.
• Monitor, distribute, and maintain quotes and leads as they pertain to sales reps and provide monthly reports to leadership team.
• Must be able to read, write and speak fluent English.
• Complies with company, quality, and safety standards, policies, and procedures.
• Other duties as assigned.

This is not a remote position.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

QUALIFICATIONS

• BS Degree in Business Administration/Management (preferred).
• A minimum 10 years of Customer Service experience (Customer Service Management preferred).
• 5 years of experience in a professional office environment, which required interaction with internal and external customers.
• Must have strong professional presentation and interpersonal skills over the phone and in person.
• Possesses an advanced level of computer skills with MS Office Suite (Excel, Word, Access, and Outlook). This includes the ability to apply advanced formatting to MS Word documents, to build Excel spreadsheets and to create forms and reports.
• Read, write, and communicate using English language sufficient to perform job function.
• Leadership and Supervisory training (desired).
• Ability to solve practical and complex problems.
• Ability to manage a variety of instructions furnished in written, oral, diagram or schedule form.
• Knowledge of documentation procedures and ISO.
• Ability to interpret blueprints and engineering specifications.

WORKING ENVIRONMENT

Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Cirtec Medical Corporation considers everyone for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender identity, national origin, ancestry, protected veteran or disability status or any factor prohibited by law. Cirtec Medical Corporation and all its related companies fully endorse equal opportunity. Cirtec Medical provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in the job application process.

We work to create a culture that is built on innovation, respect, transparency and communication, and hope you take pride in being a member of our team. It is Cirtec’s goal to create an enjoyable work environment and to keep the company a great place to work. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life. Our benefits include training and career development, healthcare and well-being programs including medical, dental, vision, wellness and occupational health programs, Paid Time Off and 401(k) retirement savings with a company match.